The monitoring and support platform we are building in-house. It is not live yet — this page sets out exactly what it will do, and lets you register to hear when it launches.
Most installers hand you a third-party app and leave. We are building our own platform so that we can act on problems ourselves, rather than waiting for you to notice something is wrong. Here is what is being built.
Your inverter already reports generation, battery state and consumption every few minutes. The platform will store that data, analyse it, and compare it against what your system was designed to produce.
If a system goes offline, underperforms or shows unusual readings, the platform will raise an alert automatically rather than relying on anyone spotting it on a dashboard.
An alert will open a job, not just an email. The intention is to diagnose remotely first and send an engineer only where a visit is genuinely needed — a good share of faults can be cleared without one.
MagHomes Monitor is being built as our internal operations platform, so that every system we install sits in one place and our team can see status without logging into five manufacturer apps.
We are setting this out now, before there is anything to sell, because it is where maintenance plans in this industry most often mislead people. A plan will buy monitoring, diagnosis and a guaranteed response. It will not make repairs free. If something needs replacing you will get a quote first, and you will decide.
Support plans and pricing are not published yet, because we would rather set them once the platform is running than promise a response time we have not tested. Leave your details through the survey form and add “Monitor” in the job type — you will hear first when it goes live, and what it costs. One email when it launches, and nothing else.
Keep me posted →
No. It is in active development and this page describes what it is being built to do, not what it does today. We would rather say that plainly than show you a product that is not finished.
You contact us and we deal with it, exactly as we do now. Every system we install comes with the manufacturer’s own monitoring app, and your inverter data is available through it. What the platform will add is that we see the problem without waiting for you to get in touch.
The intention is to cover every brand we install — Fox ESS, Growatt, SolarEdge, Sigenergy and Sungrow — by pulling data from the manufacturer’s own API, so no extra hardware is needed at your property. Where a manufacturer does not open its data up, we will say so rather than claim coverage we do not have.
Pricing is not set. We are not going to publish a monthly figure before we know what the platform costs to run and what response times we can actually hold to. When there is a number, it will be on this page, and it will be a number we can stand behind.
Because the manufacturer apps are built to show one system to one owner. They are not built to show forty systems to an installer and flag the three that are underperforming this week. That view is the difference between finding out about a fault in February and finding out in August when the bill arrives.
The platform is being built around the work we already do. If you are considering an installation, book the survey — the monitoring will follow.
Free survey. Tell us what the job is — we reply within one working day to book the visit.
